Frequently Asked Questions

Buying & returning artwork

1. Can I buy directly from the artist? Yes! Unless otherwise noted, all artworks listed under the Art Series and Print Shop pages can be purchased online directly from the artist. If you can't find what you are after, please email me.

2. How much is delivery? Free standard delivery within Australia. Artworks will be sent via registered post with either Australia Post or Pack and Send. Please get in touch with me for urgent deliveries or overseas postage options.

2. How will It be sent? All paintings are securely packed in two layers of bubble wrap, cardboard corners in a thick cardboard box. Works on papers and prints are sent in a cardboard envelope with a plastic pocket and a cardboard backing.

4. Can I pay by credit card?​​​ Payments can be made via PayPal, credit card or bank transfers. Please request an invoice via email for bank transfer information.

5. Can I return my artwork if I don't like it? Returns of art works accepted within 7 days of receipt of artwork. Return postage at cost of buyer. No returns for phone cases.

6. Are all the artworks signed? All artworks are signed by the artist on the front &/or back.

7. Can I view the art works in person? If you live near Surrey Hills Victoria, please contact me to organise a studio visit. Otherwise sign up to the artist newsletter to find out when the next exhibition is near you.

Commissioning artwork

8. The painting I want has sold. Can you paint another one? Yes can I paint another one. Although no two paintings will ever be exactly the same, they will be almost the same. You can also request I different size or background colour.

9. Do you accept commissions? Can you paint my children? Yes I do accept commission in most cases. For more information see this page on commissions.

10. Can I use my discount code on a commission or gift card? Unfortunately, promotional codes and sales discounts do not apply to commissioned artworks, phone cases and vouchers.

Prints

11. What is a giclee print vs a screen print or lino print? A giclee print is a high quality reproduction of another artwork, printed by a local printing company. Each print is identical. A screen print and/or lino print have been hand-made and printed by the artist in a studio. Due to the nature of hand-made prints, there may be minute differences between prints. For more information different prints see the blog post: explaining the fine print.

11. Can I get prints in different sizes? Unfortunately, each print only comes in one size.

13. Do you make prints of all your paintings? I make very limited edition giclee prints for a small number of artworks, usually at the request of collectors. If you have a suggestion for a giclee print, please let me know.

Framing

14. Should I get my artwork framed? Can you help me? I believe all paintings look better framed but it is really up to the individual collector. Some of my paintings come framed whilst others do not. Please check the product description. You can read more about framing on the artist blog: The art of Framing. If you are still unsure or need advice on printing, I am happy to help and can recommend framers in Melbourne and Sydney.